What is your 100% customer satisfaction guarantee?
We guarantee that your products will meet all your needs, as advertised, undamaged and high quality manufactured. If any issues arise and you are not satisfied, please call us for customer assistance and we will 100% do what we can to fix it. Note: There can be no changes, cancellation or refunds once the final proof is submitted.
Where do you deliver and ship to?
We do our best to deliver when needed to Long Island and NYC areas, We can ship anywhere in the United States. Delivery and shipping fees apply. For any further questions please call us.
Can I cancel an order after it’s been submitted?
Order can be cancelled before delivery or shipment. However, due to the customized nature of our work, any engraved or custom printed material is non refundable. There can be no changes, cancellation or refunds once the final proof is submitted.
Can I change my order after it’s placed?
We tend to begin our work as soon as possible. If there are any changes to your order, it is best to let us know right away. Once the final proof has been submitted changes cannot be made to the order.
How do I check the status of my order?
To check on your order give us a call during hours of operation at (516) 358-0350 or email at firstname.lastname@example.org and we will get back to you
Will I receive an order confirmation?
Yes. Before we begin any order we will send a proof confirming all the details and specifications of the order. See our Order Process for a detailed description of how a a complete transaction goes through.
Do you charge sales tax?
Yes sales tax will be applied to all orders. If your organization is tax exempt, please all have required documents and information.
What kind of payments do you accept?
We accept cash, all major credit cards and purchase orders of at least $200.00.
Can I get a copy of the invoice for my expense report?
Yes we will provide an invoice via mail, email or fax at any given time. Give us a call at (516) 358-0350 or email at email@example.com.
Do you accept company purchase orders?
Yes we will accept purchase orders from your company with approved credit, subject to terms and conditions. Minimum of $200.00.
I can’t find an item on your site, how can I find it?
If you have browsed our site, but still can’t find a product that you are looking for, try using our search box and see if anything comes up. You can also check our online catalogs. At anytime if you need assistance, give us a call and we will help you find what you are looking for. (516) 358-0350